Shipping policy

illuminary will processed all orders within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. We do not mail to P.O. boxes as the product box will not fit in it.

All orders will be shipped with USPS or UPS and you will receive another notification when you order has shipped. Any delays due to a high volume of orders or postal service problems are outside illuminary control.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at contact@illuminarygoods.com with your name and order number, and we will resolve it as soon as possible.